Refund Policy – Vantage Point Soccer
At Vantage Point Soccer, customer satisfaction is a top priority. We understand that sometimes a product may not meet expectations, so we offer a 30-day hassle-free return and refund policy.
📅 Return Window
You have 30 calendar days from the date of delivery to request a return or refund.
✅ Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and unwashed
- Items must be in original condition, including packaging
- All tags, labels, and accessories must be included
- Proof of purchase (order number or confirmation email) is required
❌ Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized jerseys (e.g., player name/number printing)
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse, improper care, or normal wear
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please:
- Request a return
- Place a new order separately
💰 Refunds
Once your returned item is received and inspected:
- You will receive a confirmation email
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
🚫 Non-Refundable Costs
- Original shipping fees are non-refundable (unless item is defective or incorrect)
📦 Return Shipping
- Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was shipped
📩 Start a Return
To initiate a return, please contact:
footballjerseyhub@hotmail.com