Refund Policy

Refund Policy – Vantage Point Soccer

At Vantage Point Soccer, customer satisfaction is a top priority. We understand that sometimes a product may not meet expectations, so we offer a 30-day hassle-free return and refund policy.

📅 Return Window

You have 30 calendar days from the date of delivery to request a return or refund.

✅ Return Eligibility

To qualify for a return:

• Items must be unused, unworn, and unwashed
• Items must be in original condition, including packaging
• All tags, labels, and accessories must be included
• Proof of purchase (order number or confirmation email) is required

❌ Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized jerseys (e.g., player name/number printing)
• Final sale or clearance items
• Gift cards
• Items damaged due to misuse, improper care, or normal wear

🔄 Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please:

1. Request a return
2. Place a new order separately

💰 Refunds

Once your returned item is received and inspected:

• You will receive a confirmation email
• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days

🚫 Non-Refundable Costs

• Original shipping fees are non-refundable (unless item is defective or incorrect)

📦 Return Shipping

• Customers are responsible for return shipping costs unless:
  • The item is defective
  • The wrong item was shipped

📩 Start a Return

To initiate a return, please contact:
footballjerseyhub@hotmail.com